Data Protection Policy

Our commitment to protecting and securing your personal data

Data Protection Policy

Effective Date: June 14, 2025

NeoPolaris AI

Your Data Rights

Right to Access

Request a copy of the personal data we hold about you

Right to Rectification

Request correction of inaccurate or incomplete data

Right to Erasure

Request deletion of your personal data under certain circumstances

Right to Object

Object to certain types of data processing

Right to Portability

Request transfer of your data to another service provider

Right to Withdraw Consent

Withdraw consent for data processing at any time

1. Introduction

This Data Protection Policy outlines how NeoPolaris AI collects, uses, safeguards, and shares your personal data, in line with the Kenya Data Protection Act and global standards such as the GDPR. We are committed to ensuring the confidentiality, integrity, and availability of all personal information in our care.

2. Data We Collect

  • •Personal data provided through forms (e.g. name, email, company details, phone number)
  • •Technical data such as IP address, browser type, and device information
  • •Usage data (visited pages, interactions) collected via cookies and analytics

3. Purpose and Legal Basis

  • •To respond to your inquiries and deliver our services
  • •To comply with legal requirements and regulatory obligations
  • •To improve our services, website, and user experience
  • •To fulfill contractual or pre-contractual requirements with you
  • •To safeguard our systems and investigate security incidents

4. Data Sharing and Transfers

  • •Data is shared only with trusted service providers under strict confidentiality agreements
  • •We may disclose information to authorities when legally obliged
  • •If data is processed outside your jurisdiction, we implement appropriate safeguards such as standard contractual clauses or equivalent local protections

5. Data Security

  • •All data is stored securely and protected using industry best practices
  • •Regular security assessments and access controls are in place
  • •Our communications are encrypted (HTTPS/TLS)

6. Data Retention

We retain your data only as long as necessary for the purposes stated or to comply with legal obligations. Once no longer needed, your data will be securely deleted or anonymized.

7. Your Rights

  • •Request access to your data
  • •Request rectification or erasure of your personal information
  • •Object or restrict certain data processing activities
  • •Withdraw consent at any time. (This does not affect processing done before withdrawal.)
  • •Complain to a data protection authority if you believe your rights are infringed

8. Cookies and Analytics

Our website uses cookies to improve performance and analyze usage. You can control cookie settings via your browser.

9. Changes to this Policy

We may update this Data Protection Policy periodically. Any changes will be posted on this page with an updated effective date.

10. Contact

For data protection inquiries or to exercise your data rights, please contact:

**NeoPolaris AI** Email: info@neopolaris.ai Nairobi, Kenya

11. Disclaimer

While we employ industry-standard safeguards for your data, no method of transmission or storage is completely secure. We cannot guarantee absolute security of data transmitted electronically or handled by third parties beyond our control.

Exercise Your Data Rights

To exercise any of your data protection rights or if you have questions about how we handle your personal data, please don't hesitate to contact us.

info@neopolaris.ai

Data Security Commitment

We implement comprehensive security measures including encryption, access controls, and regular security audits to protect your personal data. Your privacy and data security are fundamental to our operations.