Privacy Policy

NeoPolaris AI provides AI strategy, governance, custom development, and implementation services for organisations across Africa. We value your privacy and are committed to protecting your personal data.

This policy outlines how we collect, use, share, and protect your information when you interact with our website or services.

• •**a. Information You Provide:**
• •Name, email address, company name, phone number
• •Project details submitted via contact or inquiry forms

• •**b. Automatically Collected Data:**
• •IP address, device info, browser type
• •Website usage data (e.g., pages visited, time spent) via cookies and analytics tools

• •To respond to inquiries and provide services
• •To customize your experience
• •To improve our website and systems
• •To send relevant updates (with your consent)
• •To fulfill legal obligations

We do not sell your data.

• •**Consent:** When you voluntarily submit a form
• •**Contractual necessity:** To deliver our services
• •**Legitimate interest:** For analytics and improving user experience
• •**Legal obligation:** For compliance with applicable laws

• •Service providers (e.g., hosting, analytics, customer support tools) under confidentiality agreements
• •Clients: Where applicable for AI integration and training (e.g., chatbot conversations)
• •Authorities: When legally required

We retain your data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Under applicable data protection laws (e.g., Kenya Data Protection Act, GDPR), you have the right to:

• •Access your data
• •Request correction or deletion
• •Object to or restrict processing
• •Withdraw consent at any time (this does not affect data processed prior to withdrawal)
• •File a complaint with a supervisory authority

To exercise any of these rights, contact us at info@neopolaris.ai.

• •Website analytics
• •Functionality (e.g., saving form inputs)
• •Performance improvements

You can control cookie preferences via your browser settings.

We apply industry-standard security measures to protect your data, including:

• •Encrypted communications (HTTPS)
• •Role-based access control
• •Regular security audits

If data is processed outside your country, we ensure safeguards like:

• •Hosting in secure global cloud regions
• •Contracts with standard data protection clauses

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.

While we take reasonable steps to secure and protect your data, NeoPolaris AI cannot guarantee complete security of information transmitted online or outcomes from third-party platforms, integrations, or data sources. By using our services, you acknowledge that some risk is inherent in data transmission and automated processing.